Privacy Policy

Feanatic values your privacy and is committed to protecting your personal information. This privacy policy describes how we collect, use, and disclose your personal information when you browse or buy from our website.

Collection Of Personal Information

We get information about your device, how you use our website, and the information we need to make your purchases when you visit our site. We may also collect extra information if you contact us for customer service. This Privacy Policy refers to any data about an identifiable individual as "Personal Information." Please check the list below for information on what Personal Information we collect and why.

Device Information

• The purpose of the gathering is to improve site performance and user experience.
• Cookies, log files, web beacons, tags, or pixels are all used to collect data automatically.
• Disclosure for commercial purposes: shared with Shopify, our processor.
• Personal information gathered includes the web browser version, IP address, time zone, cookie information, visited sites or items, search terms, and site engagement details.

Order Information

• The purpose of collection is to supply goods or services, process payments, arrange shipping, and provide support.
• Collection source: Supplied from you
• Disclosure for business reasons: shared with Shopify, our processor.
• Personal information gathered includes name, billing and shipping addresses, payment information (including credit card numbers), email address, and telephone number.

Customer Support Information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for business purposes:

Minors

Our website is not designed for people under the age of 18, and we never intentionally collect Personal Information from children. If you suspect your child has supplied us with Personal Information, reach out to us to get it deleted.

Sharing Personal Information

We may share your Personal Information with service partners in order to deliver our services and fulfill our contractual responsibilities to you. Examples are:

• We utilize Shopify to power our online store. Learn more about how Shopify utilizes personal information at https://www.shopify.com/legal/privacy.
• We share information to comply with laws, answer to legal demands, and protect our rights.

Behavioral Advertising

As stated above, we use your Personal Information to send you targeted advertising or marketing messages that we believe will be of interest to you. For example:

• We utilize Google Analytics to better understand how our consumers use the Site. You can learn more about how Google utilizes your personal information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your Site usage, purchases, and interactions with our ads on other websites with our marketing partners. We gather and share some of this information directly with our marketing partners, as well as through the use of cookies or other similar technologies (which you might agree to depending on your location).
• Shopify Audiences allows us to show adverts on other websites with the help of our advertisers to buyers who have previously purchased from other Shopify merchants and may be interested in what we have to offer. We also share data regarding your usage of the Site, your transactions, and the email address linked with those purchases with Shopify Audiences, which allows other Shopify merchants to send offers that you might be interested in.

To learn more about how targeted advertising works, see the Network Advertising Initiative's ("NAI") instructional page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You may also opt out from some of these services by visiting the Digital Advertising Alliance's opt-out site at: https://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to sell items, process payments, manage shipment, and notify you about new products, services, and promotions. Our data processing is regulated by the principles laid out in the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act of 2018.

Your Rights

If you are in California, you have the right to access, correct, update, or delete your Personal Information. You can also choose an authorized agent to make requests on your behalf. Please use the details provided above to exercise your rights.

Cookies

Cookies are used on our website to optimize your browsing experience and the services we provide. You may adjust your cookie choices in your browser's settings, but keep in mind that disabling cookies may have an impact on your user experience.

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session
checkout_session_lookup	Used in connection with checkout.	3w
checkout_session_token_<<token>>	Used in connection with checkout.	3w
identity-state	Used in connection with customer authentication.	24h
identity-state-<<token>>	Used in connection with customer authentication.	24h
identity_customer_account_number	Used in connection with customer authentication.	12w

 

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session
customer_auth_provider	Shopify analytics.	session
customer_auth_session_created_at	Shopify analytics.	session

 

The duration of a cookie's presence on your computer or mobile device is determined by whether it is "persistent" or "session". Session cookies remain active until you close your browser, whereas permanent cookies expire or are erased. The majority of the cookies we employ are persistent, meaning they will last anywhere from 30 minutes to two years after being downloaded to your device.

Various options are available for controlling and managing cookies. Please keep in mind that deleting or disabling cookies might have a negative impact on your user experience, and certain portions of our website may no longer be completely accessible.

Most browsers allow cookies by default, but you may disable them using your browser's options, which are often available in the "Tools" or "Preferences" menus. More information on how to adjust your browser settings or how to prevent, manage, or filter cookies may be found in your browser's help file or on sites such as: www.allaboutcookies.org.

Changes

We may amend this Privacy Policy to reflect changes in our policies, operations, or legal responsibilities.

Do Not Track

We do not change our data gathering or usage methods in response to "Do Not Track" signals from your web browser.

Complaints

If you have any questions or complaints regarding our data processing procedures, please contact us using the information shown below. If you are not satisfied with our response, please contact the relevant data protection authorities.

We aim to respond within 24 hours of your inquiry, during our business hours of 9 am to 5pm PT.

Thank you for choosing Feanatic. We look forward to serving you with transparency, integrity and our commitments.

Feanatic

Open Monday-Friday

9AM-5PM PT

Email: support@feanatic.com

Phone: +12062074815

Address:  4419 23rd Ave W, Seattle, WA 98199, USA

We aim to respond within 24 hours during our 9am to 5pm PT business hours.